Refund & Returns Policy
Prestige Design Workwear
At Prestige Design Workwear, we aim to ensure every order meets your expectations. As many of our products are personalised with embroidery or print, our returns policy differs slightly from standard retail purchases. Please read the information below carefully before placing your order.
1. Personalised & Customised Items
Most of our garments are customised with your company logo or branding.
Under the Consumer Contracts Regulations 2013, personalised or bespoke items are exempt from the 14-day cancellation period.
This means:
Embroidered or printed items cannot be returned unless faulty
Customised garments are non-refundable once production has started
Approval of artwork confirms acceptance of size, colour, positioning and design
We strongly recommend checking sizing guides carefully and ordering samples where possible before placing bulk branded orders.
2. Non-Customised (Plain) Items
If you purchase plain, non-branded garments, you may return them within 14 days of delivery under the Consumer Contracts Regulations.
To qualify:
Items must be unworn and unused
All original tags and packaging must be intact
Items must be returned in resaleable condition
Return shipping costs are the responsibility of the customer unless the item is faulty.
Refunds will be processed within 7–10 working days of receiving and inspecting the returned goods.
3. Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to goods that are:
Of satisfactory quality
Fit for purpose
As described
If your order arrives faulty, damaged, or incorrect, you must notify us within 48 hours of delivery by emailing:
Please include:
Your order number
Photographic evidence
A description of the issue
If the fault is confirmed, we will:
Replace the item, or
Offer a repair where appropriate, or
Issue a refund if replacement is not possible
We reserve the right to inspect goods before issuing refunds or replacements.
4. Sizing & Fit Responsibility
We provide detailed size guides on product pages. As workwear brands vary slightly in fit:
We are not responsible for incorrect size selection
Customised items cannot be returned due to sizing errors
We recommend ordering sample garments for new uniform rollouts
If you are unsure, our team is happy to advise prior to ordering.
5. Order Cancellations
Orders may only be cancelled before production has begun.
Once artwork is approved and garments have entered embroidery or print production, the order cannot be cancelled.
If you need to amend or cancel an order, contact us immediately.
6. Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Refund timeframes:
Card payments: 5–10 working days
Klarna: Managed directly via Klarna
PayPal: Refunded to your PayPal account
We do not refund original shipping costs unless goods are faulty.
7. Bulk Orders & Business Customers
For large or corporate orders, specific return terms may be agreed in writing prior to purchase.
If you are a business placing a significant order, please contact us beforehand to discuss sampling and sizing to avoid issues.
8. How to Start a Return
Please email:
Include your:
Order number
Reason for return
Photos (if faulty)
We will provide return instructions once your request has been reviewed.
Returns sent without prior authorisation may not be accepted.