Privacy & Cookies Policy

 

Prestige Design & Workwear

Prestige Design & Workwear (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

This policy applies to our website and any services provided by Prestige Design & Workwear.

1. Who We Are

Prestige Design & Workwear is a UK-based, family-run business specialising in branded workwear and personalised clothing, including embroidery, transfer printing, and Direct to Film (DTF) printing.

If you have any questions about this policy or how your data is used, please contact us using the details at the end of this page.

2. What Information We Collect

We may collect and process the following personal data:

Information You Provide to Us
  • Name
  • Company name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely via third-party payment providers)
  • Artwork and logo files supplied for branding
  • Any information submitted via contact or enquiry forms
Information We Collect Automatically
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and actions taken on our website

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Communicate with you about your order or enquiry
  • Provide artwork proofs and order updates
  • Deliver goods and services
  • Manage customer accounts
  • Improve our website and services
  • Comply with legal and accounting obligations

We only collect data that is necessary for legitimate business purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to fulfil orders and provide services
  • Legitimate interest: to operate and improve our business
  • Legal obligation: for tax and accounting purposes
  • Consent: where required (e.g. marketing communications, cookies)

 

5. Marketing Communications

We may contact you by email with updates or marketing communications where:

  • You have opted in, or
  • You are an existing customer and the communication relates to similar products or services

You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

6. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties only where necessary, including:

  • Payment processors
  • Courier and delivery providers
  • Website hosting and IT service providers
  • Accounting and compliance services

All third parties are required to handle your data securely and in accordance with data protection laws.

7. Payment Security

Payments made via our website are processed securely by third-party payment providers. Prestige Design & Workwear does not store full card details.

8. Data Retention

We retain personal data only for as long as necessary:

  • Order and invoice data is retained to meet legal and accounting requirements
  • Customer account data is retained while your account remains active

You may request deletion of your data where legally permissible.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us.

10. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and improve user experience.

Cookies We Use

Our website uses cookies to:

  • Enable core site functionality (e.g. shopping basket, checkout)
  • Improve website performance and usability
  • Analyse website traffic (e.g. analytics tools)

Some cookies are essential for the website to function correctly.

Managing Cookies

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to external websites. Prestige Design & Workwear is not responsible for the privacy practices or content of third-party sites.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately.

14. Contact Us

If you have any questions about this Privacy & Cookies Policy or how your data is handled, please contact:

Prestige Design & Workwear
Email: [email protected]
Phone: 01582 883222